Terms of service

 

OVERVIEW

This website Goodhand.in is operated by GoodHand. Throughout the site, the terms “we”, “us”, and “our”

refer to GoodHand. GoodHand offers this website Goodhand.in, including all information, tools, and

services available from this site to you, the user, conditioned upon your acceptance of all terms,

conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be

bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional

terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of

Service apply to all users of the site, including without limitation users who are browsers, vendors,

customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using

any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms

and conditions of this agreement, then you may not access the website or use any services. These Terms

of Service constitute a legal agreement between you and GoodHand.

1. ACCEPTANCE OF TERMS

Your access to and use of the Service is conditioned on your acceptance of and compliance with these

Terms. These Terms apply to all visitors, users, and others who access or use the Service.

2. Age and Competence

Users must be at least 18 years old and legally capable of entering into a contract as per Indian contract

law. If you are under 18 years old and wish to use our services, you must do so under the supervision of

your legal guardian, in compliance with applicable laws.

 Representing an Entity

If you are using our services on behalf of a corporation, company, institution, association, or any other

entity, you must have the proper authorization from that entity to use and access our platform.

 Right to Refuse Access

Goodhand reserves the right to deny access to our services to new users or to terminate access for existing

users at any time, without the obligation to provide reasons for such actions.

3. Compliance Obligations:All users of the Goodhand.in website are required to adhere to all applicable laws, which encompass, but

are not limited to, the following:

- The Foreign Exchange Management Act, 1999, along with any notifications issued under it by the

Reserve Bank of India.

- The Exchange Control Manual issued by the Reserve Bank of India.

- The Customs Act, 1962.

- The Information Technology Act, 2000.

- The Prevention of Money Laundering Act, 2002.

- The Foreign Contribution Regulation Act, 1976.

- The Income Tax Act, 1961.

- The Export Import Policy of the Government of India, including any amendments, notifications, and

rules under the aforementioned enactments that are applicable to using the app or engaging in any product

or service transactions through the app.

Users must ensure compliance with these enactments and associated regulations when using the

Goodhand.in website for any commercial activities.

4. USER REGISTRATION AND ACCOUNT SETUP

To access and use the website, you may need to register and create an account ("Account") by providing

an email address and password, or by using approved social media account credentials to sign in

("Account Information"). Goodhand, at its discretion, may request verification of the Account

Information provided by you. Therefore, it is recommended that you provide accurate and valid

information, such as your email address or mobile number, when creating an Account. Upon successful

registration, details of your Account will be emailed to the provided email address. You may also create

or update your Account through Customer Support.

Each user is allowed to create only one Account, and it is prohibited to transfer or share your Account

with any other individual. The specific details of the information required from you, the usage guidelines,

and the confidentiality measures for your information and Account are further outlined in Goodhand's

Privacy Policy. We encourage you to carefully review the Privacy Policy before sharing your information

or creating an Account.

5. PAYMENT POLICY

Payment is a crucial aspect of your online shopping experience on Goodhand.in. All payments are

securely processed through approved payment methods.We accept various prepaid payment options, including major Credit Cards, Debit Cards, and Net Banking.

For purchases made on Goodhand.in, payments must be made in Indian Rupees (INR). Upon successful

receipt of payment for a prepaid transaction, you will receive a confirmation notification via email or

SMS at the provided email address or mobile number.

 ACCEPTED PAYMENT METHODS:

- Credit and Debit Cards

Goodhand accepts Visa, MasterCard, Maestro, American Express, and Diners cards. You will be directed

to your bank's website to complete the payment process.

- Net Banking

You can pay for your orders using Net Banking through various banks. You will be redirected to your

bank's website to complete the transaction securely.

- EMI Payments

EMI (Equated Monthly Installment) payments are available for eligible credit cards. Any applicable

charges or fees imposed by the bank for EMI services will be borne solely by the customer.

- Payment Issues and Resolutions

Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:

1. Incorrect debit or credit card details are entered.

2. Card may be blocked, or card details are no longer valid or need to be updated.

3. The page is accidentally closed or refreshed, or backspace is pressed while the transaction is being

processed by Your bank.

4. The connection between GOODHAND and Your bank or issuer failed due to some technical reasons

and the transaction could not be completed.

5. Card or bank or issuer is not recognised by GOODHAND.

6. Incorrect login or password details are entered.

7. Payment amount exceeds the limit mutually agreed to between You and Your bank or issuer.

If you face any of the above payment issues, try placing the order again in a short while or contact Your

bank or issuer for technical assistance. GOODHAND is not liable for any loss or inconvenience caused to

You when making payment or for any wrongful debits to Your cards or net banking accounts

5. Issuing Bank Terms and Conditions

Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit

card/ Cash Card/ and other payment instruments or mechanism including net banking facility will be

processed using a payment gateway or appropriate payment system infrastructure and the same is

governed by a separate set of terms and conditions agreed between the User and the respective Issuing

Bank and payment instrument issuing company.6. Permanent Account Number (PAN) Requirement

For purchases equal to or exceeding INR 2,00,000 (INR two lakhs), you must upload a copy of your PAN

card within the prescribed timeframe. Failure to do so will result in automatic cancellation of your order.

Ensure that your name matches the details on your Goodhand account and PAN card.

The PAN card submission requirement is a one-time activity and does not need to be repeated.

7. Delivery Policy

 Shipping Address Verification

Before proceeding with your purchase payment, your shipping address and pin code will be verified

against Goodhand's partner logistics service provider database. If your order cannot be serviced by our

logistics providers or the area is not covered, we will request an alternate shipping address from you.

While you can make purchases on the website from anywhere globally, payments and shipping addresses

must be within India.

When you provide an alternative delivery address, you are responsible for accepting and collecting the

package from this alternative location. Confirmation of successful delivery to the alternative address by

the logistics service provider will be considered as acceptance of delivery by you. Goodhand will not be

liable once delivery is confirmed at the alternative address.

 Delivery by GOODHAND

The products you order on our website will be delivered to you by logistics service providers

appointed by GOODHAND. Once an order is placed, rescheduling deliveries is not possible.

GOODHAND's logistics partners will attempt delivery up to three times. If you are unreachable

or unavailable, or if you fail to accept delivery after three attempts, GOODHAND reserves the

right to cancel the order at its discretion. You will be notified of any cancellation via email or

SMS using the contact details you provided. The cancelled order will be returned to the seller,

and you agree not to hold GOODHAND liable for such cancellations.

If you wish to reorder a product that was not delivered, please place a new order following the

terms provided on the product order page. Acceptance of your new order depends on product

availability.

GOODHAND will not be liable for non-delivery or serviceability disputes in areas not covered

by our logistics partners.

Ownership and risk of loss for all products pass to you upon delivery at the shipping address you

specify. Multiple Product Orders

When you order multiple products in one transaction on GOODHAND, we will make every effort

to ship all products together. If you purchase multiple products in a single transaction, they will

be sent to a single shipping address provided by you. If you need products shipped to different

addresses, please place separate orders for each shipping address.

 Refusal of Delivery

Prior to accepting delivery of any product, please inspect the packaging to ensure it is not

damaged or tampered with. If you find that the package is damaged or tampered with, we kindly

request you to refuse acceptance of the delivery and promptly notify GOODHAND within 5 days

of the delivery date.

 Delivery Time

The estimated delivery time for each product is 5 DAYS. Upon placing your order, you will

receive an email or SMS at the email address or mobile number provided to GOODHAND

containing a summary of the order and the estimated delivery time to your location.

Please note that delivery timeframes are estimates and not guaranteed. Deliveries to certain

locations may take longer due to accessibility and serviceability issues for our logistics partners.

 Delayed Delivery

Delivery delays may occur due to various reasons, including:

1. Inclement weather conditions.

2. Transportation delays.

3. Natural disasters.

4. Political disruptions.

5. Challenges faced by our logistics service providers.

6. Instances where a product is lost in transit.

7. Regional or national holidays recognized as non-delivery days.

8. Other unforeseen circumstances beyond the control of GOODHAND or our logistics partners.

If the estimated delivery date has passed and you have not received your order, please contact us

immediately. We will take steps to track your package and may proactively reach out to you via

email or SMS. Please ensure you regularly check your email and SMS for updates.

GOODHAND will not compensate for any mental distress, inconvenience, or losses caused by

delivery delays for any reason. You will be notified via email or SMS at the contact details

provided to GOODHAND if any product in your order is unavailable, delayed, or lost in transit."

8. Return and Exchange PolicyAll returns and exchanges of items will be processed in accordance with the specified Return and

Exchange Policy.

- Certain products or services may be available exclusively online through the website. These products

or services may have limited quantities and are subject to return or exchange only according to our

Return Policy.

- We reserve the right to limit the sales of our products or Services to any person, geographic region,

or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the

quantities of any products or services that we offer. All descriptions of products or product pricing

are subject to change at any time without notice, at the sole discretion of us. We reserve the right to

discontinue any product at any time.

9. CANCELLATION POLICY

 Cancellation by GoodHand:

GoodHand retains the discretion to cancel an order under various circumstances, which may include (but

are not limited to):

- Non-compliance with any of the Terms of Service.

- Unavailability of the product with us.

- Technical errors or issues.

- Suspected malpractice in placing the order.

- Use of an invalid address in the order details.

- Bulk ordering for commercial resale.

- Placement of multiple orders for the same product at a single address.

- Failure to receive the order after three delivery attempts.

- Rejection of EMI offers by the bank.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel

quantities purchased per person, per household, or per order. These restrictions may include orders placed

by or under the same customer account, the same credit card, and/or orders that use the same billing

and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to

notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order

was made. In such instances, you will receive a notification via email or SMS at the contact details

provided to GoodHand.

 Cancellation by YouYou have the right to cancel an order for any reason, provided the product has not yet been dispatched for

delivery. No cancellations are allowed after this stage.

To cancel an order (including part of an order for multiple products), you can contact our Customer Care

Team by phone or email, or utilize the 'my orders' section within your account on the website. Please

specify the reason for cancellation. GoodHand will process cancellation requests in accordance with our

prevailing policy.

Upon successful cancellation, you will receive a confirmation email or SMS at the designated contact

details.

GoodHand reserves the right to accept or decline requests for order cancellations at its discretion. You

agree not to hold GoodHand responsible for any refusal to cancel orders.

Refunds for accepted cancellations will be processed in accordance with our Refund Policy.

10. REFUND POLICY

 Refunds

- Refunds are available for cancellations or returns of products, subject to eligibility criteria

outlined in our Return Policy, and must be initiated in accordance with our Return or Cancellation

Policy.

- In the case of cancellations, a refund for the entire order amount, including Processing Fee, will

be issued.

- For orders returned after delivery to the customer, we are unable to refund the Processing Fee,

which includes Platform Fees, Shipping Fees, and Packaging Fees.

- Once an order is shipped, in the event of returns before accepting delivery or undelivered orders,

a refund will be processed for the product amount only, excluding the Processing Fee.

- Processing fees will be non-refundable for accounts that violate our fair usage policy, regardless

of the order value.

- Please note, refunds are initiated by GoodHand upon successful return pick-up and successful

quality check. Therefore, the refund initiation time may vary depending on the courier partner's

delivery time to GoodHand.

- If any refund is received by you pending quality checks, you must hold such amounts in trust on

behalf of GoodHand until conclusion of such quality checks, unless claimed by GoodHand before

that time. Any wrongly paid or refunded amounts must be transferred back to GoodHand within 3

days of your receipt.

 Time Period for Refunds

After GoodHand initiates the refund in accordance with the Returns Policy, the refund amount is expected

to reflect in your account within the following timeframes:

- Electronic Store Credit

- Online Refund: 7 to 10 working days post refund initiation, depending on your bank system.Interest charged by the bank providing the EMI Scheme until the request for return or cancellation is

raised will not be refunded.

GoodHand is not responsible for any errors or delays in refunds caused by banks or third-party service

providers.

 Mode of Refund

The mode of refund cannot be changed once initiated, as the refund amount is transferred to your source

account. Refunds are processed back to the original source of payment.

You will receive a refund initiation confirmation by email or SMS at the contact details provided to

GoodHand.

11. PRICING AND PAYMENT

The website displays availability and pricing information of products on their respective product pages.

All prices include Value Added Tax and Central Sales Tax unless specified otherwise. Prices shown in

your shopping cart always reflect the most recent price displayed on the product page. Placing a product

in your shopping cart or wish list does not guarantee the price shown at that time. Prices may fluctuate

between the time of adding a product to your cart or wish list and the time of purchase.

Products labeled as 'Out of Stock' cannot be purchased.

The price of products offered by website is either equal to or less than the Maximum Retail Price

("MRP") indicated for those products, as specified on the product or its packaging in compliance with

applicable laws.

 Price Changes

GOODHAND retains the right to modify the prices of its products at its discretion, as deemed necessary.

Customers are not entitled to contest or challenge such changes.

12. Taxes

You are accountable for the payment of all fees, costs, and charges linked to the purchase of products

from our sellers. By agreeing to purchase products from GOODHAND, you agree to cover any applicable

taxes, Value Added Taxes, levies, or other charges imposed on the products upon their sale, unless

expressly stated otherwise.

13. LIMITATION OF LIABILITYThe buyer acknowledges that product images provided on GOODHAND are indicative and may

differ from the actual product.

The buyer agrees and understands that they cannot seek any compensation from GOODHAND

beyond a refund for the amount paid for the purchase under any circumstances, including but not

limited to:

(i) Discrepancies between the final product received and the buyer's expectations regarding

quality, quantity, or specifications.

(ii) Incidental, indirect, or consequential damages incurred by the buyer due to the purchased

product.

(iii) Missed opportunities by the buyer to avail offers or discounts on the website for any

reason.

(iv) Delivery delays caused by unforeseen circumstances involving GOODHAND or its

designated logistics service providers.

(v) Deactivation or expiration of a valid voucher, coupon, or promo code issued by

GOODHAND.

(vi) Issues faced by the buyer with personnel of the logistics service provider.

In no event shall GoodHand, including its affiliates, associates, and their respective owners,

directors, officers, agents, shareholders, and partners, be liable for any loss or damage

whatsoever, including without limitation direct, indirect, punitive, incidental, and consequential

damages, lost profits, or damages resulting from the use or inability to use the website, whether

based on warranty, contract, tort (including negligence), or any other legal theory or action.

Without prejudice, it is agreed by you that GoodHand, including its affiliates, associates, and their

respective owners, directors, officers, agents, shareholders, and partners, shall not be

cumulatively liable for any damages or claims exceeding INR 1,000/- (Rupees One Thousand)

subject to applicable law, in respect of all matters. You acknowledge that this limitation of

liability represents a reasonable assessment of risk and liabilities.

14. Communications

To access and utilize the services provided by the website, including placing orders to purchase products,

you must provide a valid email address and phone number. By registering your email address and phone

number with the website, you consent to receive communications from the website via email, phone calls,

or SMS notifications regarding order status, shipment, delivery, payments, offers, or other relevant

updates. The website may contact or communicate with you via email, SMS, phone calls, or by posting

notices on the website, or through any other communication method deemed appropriate

15. Severability

Each of the provisions in these Terms are severable and distinct from the others and if at any time one or

more such provision is or becomes invalid, illegal or unenforceable, the validity, legality and

enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired

thereby.

16. CaptionsThe various captions used in these Terms are for convenience purpose only and may not be used to

interpret the provisions thereof. In case of captions and the related text conflicts, the text will prevail.

17. Force Majeure

Notwithstanding anything contained in these Terms or elsewhere, GOODHAND shall not be held liable

for any loss or damage attributable to a Force Majeure Event. A "Force Majeure Event" refers to any

event beyond GOODHAND’s reasonable control, including but not limited to fire, flood, explosion, acts

of God, civil commotion, strikes, lockouts, or industrial action of any kind, riots, insurrection, terrorist

attacks, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to

computer data and storage devices, system failure, virus attacks, bugs, computer crashes, breach of

security, or encryption breaches.

18. Disputes

In the event of any dispute arising between GoodHand and a buyer regarding a product purchased, the

parties agree to first attempt resolution through mutual communication by raising the query with

GoodHand's customer care. If the dispute remains unresolved through this initial step, the parties further

agree to resolve the dispute through binding arbitration conducted exclusively in Jaipur, Rajasthan.

It is agreed that under no circumstances shall GoodHand be liable to pay any amount exceeding the price

of the product in question, irrespective of the nature or extent of the dispute. This provision is intended to

govern and limit the scope of potential liabilities arising from disputes related to purchases made on

GoodHand.

19. Covenants

By accessing or using the website, you agree to abide by these Terms and applicable laws. You shall not

use the website in any manner that adversely affects the interests or goodwill of GoodHand, its affiliates,

or associates.

You agree and warrant that any reviews, comments, or other information provided, posted, or uploaded

on the website are truthful, complete, and not false, distorted, manipulated, fraudulent, or misleading. By

using the website, you agree not to host, display, upload, modify, transmit, update, or share any

information ("Objectionable Content") that:

(i) Belongs to another person without proper authorization;

(ii) Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous,

invasive of another's privacy, hateful, or racially, ethnically, objectionable, or disparaging;

(iii) Relates to or encourages money laundering, gambling, or any other unlawful activity;

(iv) Harms minors in any way;(v) Provides material that exploits individuals in a sexual or inappropriate manner, unlawfully threatens or

harasses others, or includes incidents covered under the Indecent Representation of Women (Prohibition)

Act, 1986;

(vi) Infringes any patent, trademark, copyright, or other proprietary rights;

(vii) Violates any current laws or regulations;

(viii) Deceives or misleads the recipient about the origin of such messages or communicates information

that is grossly offensive or menacing;

(ix) Impersonates another person;

(x) Attempts to gain unauthorized access or exceeds authorized access to the website or its systems;

(xi) Contains software viruses or any other computer code, files, or programs designed to interrupt,

destroy, or limit the functionality of any computer resource;

(xii) Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with

foreign states, public order, or causes incitement to commit any offense, prevents the investigation of any

offense, or is insulting to any other nation; and

(xiii) May create any liability for GoodHand or its affiliates.

- Your compliance with these covenants is essential for maintaining the integrity and proper

functioning of the website and its community. Any violation of these terms may result in the

removal of objectionable content and potential legal consequences.

- You must not employ any deep-link, robot, spider, or other automated device, program,

algorithm, or methodology, or any similar or equivalent manual process to access, obtain,

replicate, or monitor any part of the website or its content. This includes any action that

reproduces or bypasses the navigational structure or presentation of the website, materials, or

content, in an attempt to obtain materials, documents, or information through any unauthorized

means not explicitly provided by the website.

- You may only access or attempt to access the services through the interfaces provided on the

website. Users are prohibited from taking actions that disable, overload, or disrupt the proper

functioning of the website. Users expressly agree not to engage in any activities that interfere

with or disrupt the services or the servers and networks associated with the services provided

through the website.

- You agree not to attempt to bypass or alter any security technology or software integrated into the

website. Additionally, you agree not to encourage or assist others in circumventing or altering any

security technology or software associated with the website, nor to obscure or obstruct any

features of the website.

- You undertake not to copy, modify, create derivative works of, reverse engineer, decompile, or

attempt to extract the source code of the website or any part thereof without specific written

permission from GoodHand.

- By using and accessing GoodHand, you explicitly and expressly consent to receiving

communications from GoodHand regarding your use of the website and its services. You agree

that these communications shall not be considered unsolicited.

- If you access GoodHand from outside India, you do so entirely at your own risk. GoodHand

makes no representation that its contents and features are available or suitable for use outsideIndia. If you use GoodHand from or in locations outside India, you must ensure that such use is

legal and compliant with the applicable laws of your location. You agree to assume all liabilities,

responsibilities, and consequences under the applicable laws related to your use of GoodHand

from any location outside India.You acknowledge that accessing GoodHand from locations

outside India may require you to accept separate or additional terms as may be required by

GoodHand from time to time."

20. INFRASTRUCTURE

To use the website, you must have Internet connectivity or appropriate telecommunication links. Our

service does not include providing any computer system, resource, terminal, server, equipment, mobile

device, or any other necessary devices for accessing the website. GoodHand is not responsible or liable

for any computer system, resource, terminal, server, equipment, mobile device, or other devices required

for you to use and access the website. We are also not liable for any costs incurred due to your use of

Internet or telecommunication links. GoodHand is not responsible for any damages, viruses, or other

harmful code that may affect your computer system, resources, terminals, servers, equipment, mobile

devices, or any other devices while using the website. We do not guarantee that the website will be

compatible with all hardware and software used by you.

You are responsible for complying with any applicable third-party terms, such as mobile device

agreements or wireless data service agreements, while using the website.

21. THIRD-PARTY WEBSITES

Our website may include links to other websites. GoodHand is not responsible for the terms of use or

content of these external websites and explicitly disclaims all liability associated with their content and

usage. These linked websites are beyond GoodHand's control, and we encourage you to review the terms

of use and privacy policies of each linked website before accessing them. You acknowledge that any risks

associated with accessing and using these linked third-party websites are solely your responsibility, and

GoodHand shall not be held liable in any manner.

22. INTELLECTUAL PROPERTY RIGHTS

All content featured on the website, including text, graphics, logos, button icons, images, audio clips,

digital downloads, data compilations, and software, is the property of GoodHand, its affiliates, associates,

or content suppliers, and is protected by Indian and international copyright, authors' rights, and database

laws. The compilation of all content on the website is the exclusive property of GoodHand, its affiliates,

associates, or content suppliers, and is protected by Indian and international copyright and database laws.

All software utilized on this website is the property of GoodHand, its affiliates, associates, or software

suppliers and is protected by Indian and international copyright, authors' rights, and database laws.

GoodHand grants you a limited license to access and make personal use of this website, but not to

download (other than page caching) or modify it, or any portion of it, except with the express written

consent of GoodHand. This license does not include any resale or commercial use of the contents of the

website; any collection and use of any product listings, descriptions, or prices; any derivative use of thiswebsite or its contents; or any downloading or copying of account information for the benefit of another

seller.

The trademarks, logos, and service marks displayed on the website ("Marks") are the properties of

GoodHand or its affiliates, associates, content suppliers, users, or respective third parties. Users are not

permitted to use the Marks without the prior consent of GoodHand, its affiliates, associates, content

suppliers, users, or the third party that owns the Marks.

GoodHand holds all intellectual property rights to and into the trademark "GoodHand," and the website,

including, without limitation, any and all rights, title, and interest in and to copyright, related rights,

patents, utility models, designs, know-how, trade secrets and inventions, goodwill, source code, meta

tags, databases, text, content, graphics, icons, and hyperlinks.

You agree not to use or apply for registration of any marks or domain names that are similar to the marks

or domain names used in connection with the website or owned by GoodHand.

You shall not use, copy, reproduce, modify, alter, change, amend, transmit, broadcast, edit, revise, review,

adapt, translate, distribute, perform, display, sell, or otherwise deal with the content or the intellectual

property rights of the website or content suppliers or third parties in any mode, medium, or manner now

known or developed in the future without authorization from GoodHand. In the event of any such

unauthorized use, GoodHand reserves the right to immediately discontinue the website services to such

user without prejudice to GoodHand's right to initiate legal action in this regard.

You are strictly prohibited from framing or using framing techniques to enclose any content or

intellectual property on the website for illegal or unlawful exploitation of the content or intellectual

property rights owned by GoodHand, content suppliers, or third parties.

23 FEES

Users can currently use and access the website free of charge. However, GoodHand reserves the right to

introduce charges for the use of the website and provision of its services in the future, after providing

advance notice in accordance with applicable Indian law.

24 DISCLAIMER

As a user of the website, you expressly agree that your use of the website is at your sole risk. The website

and any content uploaded, provided, or shared by other users are made available to you on an "AS IS" and

"AS AVAILABLE" basis without any warranty of any kind, express, implied, statutory, or otherwise,

including implied warranties of title, non-infringement, suitability, accuracy, reliability, completeness,

timeliness, performance, safety, merchantability, or fitness for a particular purpose, or the legality of the

products listed, displayed, or transacted, to the extent permitted by applicable Indian law. GoodHand does

not accept any liability for any errors or omissions.

The website may contain links to third-party websites, and GoodHand assumes no responsibility for the

results obtained from the use of these websites.GoodHand makes no assurances that the website is bug-free, user-friendly, or safe to use. GoodHand,

including its affiliates, associates, and their respective owners, directors, officers, agents, shareholders,

and partners, shall not be liable in any manner for any loss or damage incurred or suffered by you on

account of virus attacks, bugs, or other software or programs that may be present or embedded while

using or accessing the website.

GoodHand does not guarantee that the services provided through the website will function without

interruption or errors. The operation of the services may be interrupted due to maintenance, updates,

system failures, virus attacks, bugs, or other technical reasons. GoodHand disclaims all liability for losses

or damages caused by any such interruption or errors in functioning. GoodHand also disclaims all liability

for any malfunctioning, impossibility of access, or poor use conditions of the website due to inappropriate

equipment, disturbances related to internet services, downtime, or otherwise.

To the maximum extent permitted by applicable law, GoodHand will have no liability related to user

content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws.

GoodHand also disclaims all liability with respect to the misuse, loss, modification, or unavailability of

any user content.

When you delete any information, please understand that the removed content may continue to exist in

backup copies.

GoodHand will not be liable for any loss that you may incur as a consequence of unauthorized use of your

account or any service or materials, either with or without your knowledge. GoodHand shall not be liable

for any third-party product advertisements available via email or on the website, as they are for

informational purposes only.

25. INDEMNITY

You agree to indemnify and hold harmless GoodHand, including its affiliates, associates, and their

respective owners, directors, officers, agents, shareholders, and partners, from and against all actions,

proceedings, claims, losses, damages, costs (including attorney fees), and other expenses suffered or

incurred due to or attributable to or arising out of:

(i) Violation of any applicable law,

(ii) Breach of any representations, warranties, or covenants made by you,

(iii) Breach of the policies, guidelines, and conditions of GoodHand's service or additional terms or these

Terms or Privacy Policy (including any modifications or additional notifications or instructions),

(iv) Infringement of any third-party rights.

This clause survives the termination of these Terms.

26. TERMINATIONGoodHand reserves the right to terminate the services provided to any user without prior notice in the

event of any default committed by the user, including but not limited to the breach of any applicable law,

policies, guidelines, and conditions of GoodHand's service or additional terms or these Terms or the

Privacy Policy (including any modifications or additional notifications or instructions). Upon such

termination, the user's information and other details shall be blacklisted by the website and shall be taken

into consideration whenever necessary.

GoodHand will terminate the services provided to any user if required under any applicable law.

Additionally, GoodHand reserves the right to terminate services if providing such services to users

becomes economically unviable for GoodHand. Users may choose to discontinue availing services and

facilities provided through the website by closing their user account.

Upon termination of the user account, the user is not eligible to purchase products through the website.

Once the user's account is terminated for any reason, the contents, reviews, comments, or other material

posted on the website by the user shall be removed by GoodHand.

Following termination of the services provided to the user through the website, the user's personal

information may reside in the website's database for a certain period of time. It is clarified that certain

terms and conditions of the policies, guidelines, and conditions of GoodHand's service or additional terms

or these Terms and the Privacy Policy continue to be binding on the user. If any user, by default or

otherwise, is found using or dealing with the website post-termination of the services provided through

the website, the user shall be prosecuted by GoodHand. The user shall also be liable to compensate

GoodHand for any unauthorized use of the website.

27. CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates

and/or changes to our website. It is your responsibility to check this page periodically for changes. Your

continued use of or access to the website following the posting of any changes constitutes acceptance of

those changes.

28. MISCELLANEOUS

- Severability: Each provision in these Terms is distinct and separable from others. If any provision

becomes invalid, illegal, or unenforceable, it will not affect the validity and enforceability of the

remaining provisions.

- Captions: Headings used in these Terms are for convenience only and do not interpret the provisions. In

case of conflicts between captions and related text, the text prevails.

- Partial Invalidity: If any provision of these Terms is deemed illegal, invalid, or unenforceable under

Indian law, (i) the provision will be severable; (ii) the Terms will be construed and enforced as if the

provision had never been a part; (iii) the remaining provisions will remain in full force and effect; and (iv)

GoodHand may add a legal, valid, and enforceable provision to replace the illegal, invalid, or

unenforceable provision.

-Notices: GoodHand may use banner notices across website pages or send emails to alert users about

changes, including modifications to these Terms. Users agree to receive communications through their

account, email, or other means provided by GoodHand. Users are responsible for updating their settings

to receive service messages and notices promptly.- Assignment: Users may not assign their rights or obligations under these Terms and the Privacy Policy

to a third party.

- We reserve the right to refuse service to anyone for any reason at any time.

- Prices for our products are subject to change without notice. We reserve the right at any time to modify

or discontinue the Service (or any part or content thereof) without notice at any time.

- You understand that your content (not including credit card information) may be transferred

unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt

to technical requirements of connecting networks or devices. Credit card information is always encrypted

during transfer over networks.

- Your submission of personal information through the store is governed by our Privacy Policy.

GoodHand, its affiliates, associates, and their respective owners, directors, officers, agents, shareholders,

and partners are not liable for non-receipt of service messages and notices from the website.

29 GOVERNING LAW AND JURISDICTION

The terms and conditions of this agreement shall be governed by the laws of India, and the courts in

Jaipur shall have exclusive jurisdiction to resolve any disputes arising from or related to this agreement.

30 CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@goodhand.in.